Initial Disclosure Agreement

The Van Hub is a company registered in England and Wales under company number 13473048, with its registered address at Trident House, Trident Business Park, Didcot, OX11 7HJ.

Our dedicated team is available to guide you through your vehicle purchase and address any questions you may have. As a used vehicle motor dealer, our primary objective is to secure the most suitable finance arrangement for your specific circumstances, while providing a high-quality vehicle. To achieve this, we work with a panel of finance partners to help you obtain acceptance.

Please note that we are only able to offer finance products from our panel of approved lenders.

Treating Customers Fairly (TCF) is a fundamental part of our business culture, and we are committed to ensuring that the products you receive are appropriate for your individual needs and circumstances.

More information on treating customers fairly can be found here

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Contact Us

If you have any questions before, during, or after making an application, please feel free to contact us:

Email: [email protected]
Telephone: 0800 368 6278
Showroom Address: Beta Center, Bone Lane, Newbury, RG14 5UE
Registered Office: Trident House, Trident Business Park, Didcot, OX11 7HJ

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Regulation

Network Fleet Ltd T/A The Van Hub are a credit broker and not a lender.

We are Authorised and Regulated by the Financial Conduct Authority. FCA No: 954733. Finance is Subject to status. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase and we may receive a commission for such introductions. Further information can be found on our Legal and Compliance Page.

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Fees and Commissions

We do not charge a fee for our services; however, we receive a commission for introducing your details to our finance partners. This commission does not affect the rate, amount, or acceptance you may be offered. It is either a fixed fee or a percentage and may vary by lender. You have the right to request information about our commission at any time using the contact details provided above.

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Finance Options

To help you find suitable vehicle finance, we will share your details with our approved finance providers. These providers may:

Check your information with credit reference agencies.
Check your information with fraud prevention agencies (if necessary).
Use the details you have provided us to assess your financial status and affordability.

It is essential that all the information you provide is accurate and current. Please note we cannot guarantee any finance approval; all finance offers are subject to terms, conditions, and status.

Before entering into a finance agreement, ensure you have fully read and understood the terms. If you have questions, please ask. It is important to understand the type of agreement you are considering, along with your consumer rights—such as distance selling regulations, any 14-day cooling-off period, post-contract rights, and what happens if you cannot keep up with repayments.

We do not offer personal recommendations or advice on specific products, but our finance partners will provide you with all necessary pre-contract information to help you make an informed choice.

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Affordability

It is critical to consider how a finance agreement fits with both your current and potential future financial circumstances. We will verify your information before passing it on to our finance partners, who may also request evidence of your income. If you know or suspect your financial situation might change, please inform either us or the finance provider. Missing or late payments could negatively impact your credit rating.

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Test Drives and Vehicle Reservations

We may request a holding deposit to reserve a vehicle; the amount will be confirmed by our team. Depending on the agreement, this deposit may be refundable upon completion of the transaction or applied toward your purchase. If you decide not to proceed with the purchase, we cannot guarantee the deposit will be returned.

We encourage you to inspect and test drive any vehicle to ensure it meets your expectations. If you are unable to visit our site, we can arrange delivery and will inform you of your rights in that scenario.

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Complaints

If you wish to make a complaint, please contact us using the details provided above. For more information on how we handle complaints, please refer to our Complaints Procedure.

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Your Information

To process your finance application, we will need certain personal details from you. We handle this information securely and professionally. We will only process your data with your explicit consent. If you do not wish to proceed with your application, please do not submit your details.

Your information will be shared with our finance partners in an effort to secure your finance acceptance. While we have vetted these partners, you can find further details on how they use your data in our Privacy Policy. We encourage you to review their policies to fully understand their data practices.

Thank you for considering The Van Hub. We look forward to assisting you with your vehicle and finance needs. If you have any questions at all, please contact us using the information above.